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Data Protection and Privacy

Private Roads Services Ltd

 We are registered under the Data Protection Act 1998 (No. Z8778189) and from 5 October 2018 under the Data Protection (Charges and Information) Regulations 2018.  Personal data are handled by us in accordance with the Act, and (from 25 May 2018) the General Data Protection Regulation ("GDPR").

We seek express consent from members of the public whose personal data we hold, and that extends to the following activities:

  • In relation to PRS membership:   providing information about the benefits of PRS membership;  answering queries and supplying documents;  accepting payments;  corresponding about specific issues relating to the management of private roads and estates.  We do not generally accept personal data from anyone other than the agreed contact, save in relation to requests for a change of contact. 
  • In relation to PRS insurance:  providing information about the benefits of PRS insurance;  providing insurance  quotations; supplying information and documents;  accepting payments;  corresponding about specific issues relating to insurance in private roads (including claims).  We do not generally accept personal data from anyone other than the agreed contact, save in relation to requests for a change of contact.  Where necessary for the purposes of an insurance contract personal data may be shared with the insurers of the PRS insurance scheme and any others involved in the settlement of claims.

We use email as much as possible to communicate with our members and insurance clients;  but we don't send out "spam" emails, and we don't disclose personal data to any third parties for the purposes of "spamming" or any other form of abuse.


We set out below data protection statements from Ansvar/Ecclesiastical and DAS:

 

Ecclesiastical plc Data Privacy Notice

Your privacy is important to us. We will process your personal data in accordance with data protection laws.

Ecclesiastical Insurance Office PLC is the data controller in respect of any personal data which you provide to us or which we hold about you and any personal data which is processed in connection with the services we provide to you.

Where you provide us with personal data about a person other than yourself (such as a dependant or named person under a policy), you must inform them that you are providing their personal data to us and refer them to this notice.

To provide our insurance related services, we will collect and process your personal data such as your name, contact details, financial information and any information which is relevant to the insurance policy we are providing. In order to provide your insurance policy or when making a claim, we may also need to collect or process 'special categories of personal data' such as information relating to your health or criminal convictions or information which is likely to reveal your religious beliefs.

We process your personal data for the purposes of offering and carrying out insurance related services to you or to an organisation or other persons which you represent. Your personal data is also used for business purposes such as fraud prevention, business management, systems development and carrying out statistical and strategic analysis.

Providing our services will involve sharing your personal data with, and obtaining information about you from, our group companies and third parties such as brokers, loss adjusters, credit reference agencies, fraud prevention agencies, our service providers and professional advisors, or business partners and our regulators.

In some circumstances we may transfer your personal data to countries outside of the European Economic Area. We will put appropriate safeguards in place to ensure that your personal data is protected.

Where we have your consent, we may market our services to you or provide your personal data to our related companies or business partners for marketing purposes. You can opt out of marketing communications at any time by contacting us.

Fraud Prevention
We need to carry out fraud and anti-money laundering checks and this will involve sharing your personal data (such as your name, contact details and financial information) with credit reference and fraud prevention organisations such as the Claims and Underwriting Exchange, run by MIB. If you make a claim, we will share your personal data (to the extent necessary) with other companies including other insurers and anti-fraud organisations to prevent fraud. For the purposes of deciding whether to accept and pay a claim or any part of it, we may appoint loss adjusters or external investigation services to act on our behalf.

If false or inaccurate information is provided and fraud is identified, your personal data will be passed to fraud prevention agencies including the Insurance Fraud Register, run by the Insurance Fraud Bureau. Law enforcement agencies may access and use this information.

Please note that when carrying out any fraud prevention activities, we may need to process your special categories of data such as criminal offence information and share it with fraud prevention agencies.

Further Information
For further information on how your personal data is used and your rights in relation to your personal data please refer to our Privacy Policy at www.ansvar.co.uk/privacypolicy or contact our Data Protection Officer at Beaufort House, Brunswick Road, Gloucester GL1 1JZ or on 0345 6073274 or email compliance@ansvar.co.uk.

 

DAS DATA PROTECTION
 
In addition to any other data processing notice provided in relation to this policy, data under this policy will be processed by DAS Legal Expenses Insurance Company (DAS), who are committed to processing the insured person's personal information fairly and transparently.  This section is designed to provide a brief understanding of how DAS collect and use this information.  
 
DAS may collect personal details, including the insured person's name, address, date of birth, email address and, on occasion, dependent on the type of cover the insured person has, sensitive information such as medical records.  This is for the purpose of managing the insured person's products and services, and this may include underwriting, claims handling and providing legal advice.  DAS will only obtain the insured person's personal information either directly from them, the third party dealing with the insured person’s claim or from the authorised partner who sold them the policy.  
 
WHO DAS ARE
DAS is part of DAS Legal Expenses Insurance Company Limited which is part of DAS UK Holdings Limited (DAS UK Group).  The uses of the insured person's personal data by DAS and members of the DAS UK Group are covered by their individual company registrations with the Information Commissioner's Office.  DAS has a Data Protection Officer who can be contacted through dataprotection@das.co.uk.  
 
HOW DAS WILL USE YOUR INFORMATION
DAS may need to send the insured person's information to other parties, such as lawyers or other experts, the court, insurance intermediaries, insurance companies, appointed service providers, specialist agencies so they may contact the insured person to ask for their feedback, or members of the DAS UK Group.  If the insured person's policy includes legal advice DAS may have to send the information outside of the European Economic Area (EEA) in order to give legal advice on non-European Union law.  Dependent on the type of cover the insured person has, their information may also be sent outside the EEA so the service provider can administer their claim.  
 
DAS will take all steps reasonably necessary to ensure that the insured person's data is treated securely and in accordance with this Privacy Notice.  Any transfer outside of the EEA will be encrypted using SSL technology.  
 
DAS will not disclose the insured person’s personal data to any other person or organisation unless they are required to by their legal and regulatory obligations.  For example, DAS may use and share the insured person’s data with other organisations and public bodies, including the police and anti-fraud organisations, for the prevention and detection of crime, including fraud and financial sanctions.  If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering.  Further details explaining how the information held by fraud prevention agencies may be used can be obtained by writing to, or telephoning DAS.  A copy is also accessible and can be downloaded via their website.   
 
WHAT IS DAS’ LEGAL BASIS FOR PROCESSING YOUR INFORMATION?
It is necessary for DAS to use the insured person's personal information to perform their obligations in accordance with any contract that they may have with the insured person.  It is also in their legitimate interest to use the insured person's personal information for the provision of services in relation to any contract that they may have with you.  
 
HOW LONG WILL YOUR INFORMATION BE HELD FOR?  
DAS will retain the insured person's personal data for 7 years. DAS will only retain and use personal data thereafter as necessary to comply with their legal obligations, resolve disputes, and enforce their agreements.  If you wish to request that DAS no longer use the insured person's personal data, please contact DAS at dataprotection@das.co.uk.  
 
WHAT ARE YOUR RIGHTS?
The insured person has the following rights in relation to the handling of their personal data:
the right to access personal data held about them
the right to have inaccuracies corrected for personal data held about them
the right to have personal data held about them erased
the right to object to direct marketing being conducted based upon personal data held about them
the right to restrict the processing for personal data held about them, including automated decision-making
the right to data portability for personal data held about them
 
Any requests, questions or objections should be made in writing to the Data Protection Officer at: -  
DAS Legal Expenses Insurance Company Limited, DAS House, Quay Side, Temple Back, Bristol, BS1 6NH.
Or via Email: dataprotection@das.co.uk
 
HOW TO MAKE A COMPLAINT
If the insured person is unhappy with the way in which their personal data has been processed, the insured person may in the first instance contact the Data Protection Officer using the contact details above.   
 
If the insured person remains dissatisfied then they have the right to apply directly to the Information Commissioner's Office for a decision.  The Information Commissioner can be contacted at: -  
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
www.ico.org.uk

 

Contact Us

More Information

Please see our FAQs (Frequently Asked Questions) page for more information about:

  • Private roads and estates
  • Our insurance scheme
  • How we can help
  • Contacts