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We have a complaints-handling procedure for insurance clients, in accordance with Financial Conduct Authority rules.

If your association or company is insured with us, we would ask that you start by logging into our Insurance clients' pages, and reading through them, in case your concern stems from a misunderstanding about the operation of the scheme.

But if you have a complaint about how we have handled an insurance matter, please get in touch and we will do our best to resolve it quickly - if possible, by close of business on the next working day.

Otherwise, we will acknowledge the complaint in writing promptly, and we will keep you informed of  progress.  We will aim to send a final response at the latest within 8 weeks of receipt of the complaint.

Complaints can subsequently be referred to the Financial Ombudsman Service. This is without prejudice to customers' rights to take legal proceedings.

Complaints about Ansvar Insurance should be addressed to them. They can be contacted via their website,

More Information

Please see our FAQs (Frequently Asked Questions) page for more information about:

  • Private roads and estates
  • Our insurance scheme
  • How we can help
  • Contacts

Can We Help You?

Many residents' associations are members and also use our insurance scheme;  but if you wish you can just be a member, or just take advantage of our insurance scheme - the choice is yours.


If you just want to know about the law, then our book should assist you.


And if you don't have a proper residents' association or company, our Starter Pack contains the information and assistance you need to form one.